Site Help

How to place an order online.

An order can be placed online in just five easy steps.

•   If you see a product you would like to purchase, simply click the "Add to cart" button and that item will be placed in your shopping cart, where it will be saved until you are ready. You can also delete these items by clicking om the 'Shopping Basket button on the left of the page and then click the boxes under the heading “Remove”.
•   When you have finished shopping, click the “Checkout” button on the right of the page. Here you can view the items you selected while shopping. Please check that the quantities and sizes are correct before proceeding with any transactions.
•   Then select the Delivery area to which you would like the items delivered. It is essential that you select the correct country to ensure that the items reach you and also so that no extra postage is charged.  When you have checked that the information is correct, please click the "Proceed to checkout" button underneath your order.
•   If you you have not already done so you now need to either register as a new customer or sign in using your email address and password. You will now be able to view a final order summary and a grand total figure which also includes any postage and packaging costs. Please once again check that the items displayed and the delivery address are correct before clicking the ‘Pay by credit/ debit card’ button under your order.
•   Please provide your credit/ debit card details as instructed, ensuring that all the details are correct and as they appear on the card. When you have checked that the dtails are correct, please read our terms and conditions and tick the box to state that you agree with them.
    You may now click the button to send the order details using Thawte secure encryption ensuring that your card details are safe at all times. You will receive an email confirming your order and the money will only be taken from your account at the point when we dispatch your order.

  If you have any further questions please do not hesitate to contact a member of our team at help@petchic.co.uk or by calling us on 0870 803 1228.

Telephone Orders

You can place an order over the phone by calling a member of our sales team on 0870 803 1228.
Lines are open Monday to Friday 10.00am- 9.00pm, Saturday 9.00am- 7.00pm and Sunday 11.00am- 5.00pm.

Methods of payment

We accept card payments online and over the phone. The cards we accept are Visa, Mastercard, Switch, Maestro, Solo and American Express.
We also accept cheques made payable to Pet Chic and remember to allow 5 working days for payment to clear.

Delivery

Note: If you wish to select next day delivery please contact us by phone or email to check that the item(s) are in stock. Next day delivery can only be guaranteed when orders are placed before 2.30 pm Monday toThursday.

If the item is in stock we aim to despatch all orders in 24 hours (Monday to Friday).
If any item is not in stock, please allow up to 28 days for delivery.
For any ‘made to order’ products we ask that you allow up to 6 weeks for delivery.
All items are sent 1st class, either by special deliver or recorded delivery depending on the weight and value of the parcel.
UK postage and packaging for standard items is £3.99.
UK postage and packaging for large/ heavy items is £9.99
Overseas postage and packaging for standard items is £14.99.
Overseas postage and packaging for large/ heavy items is £29.99
Note: We do not accept responsibility for customs charges on large orders. Please check your own countries import charges before ordering from outside the UK.

Returns

If any purchase from PetChic does not meet your expectations, simply return the item(s) to us in its original unused condition within 10 days of the dispatch date. We will then provide you with a merchandise exchange, credit voucher or refund.
Please include a cover note indicating the problem and whether you require an exchange, credit voucher or refund. We will also need to recharge postage and packaging to resend your parcel however the resend postage fee is not required if the goods are faulty.
If any of your items are faulty please return it straight to us at the address below and we will exchange it for you as quickly as possible. No returns fee is required.

Please send your returns to:

PetChic Returns Department
12 The Lanes
Meadowhall Centre
Sheffield
S9 1EP.

Non-deliverable, refused and unclaimed orders.

If an order is returned, refused or unclaimed due to customer refusal, customer negligence/absence, or due to a customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided.
In order for us to resend your items we will have to recharge the postage and packing costs.